Reviews about The Friarsgate Practice (2023)

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• Biggus D. 26 November 2021, 3:04 pm

  Such asshame, Iused tohighly rate this practice but unfortunately the Good Pro-Active Doctors seem tohave come & gone. Now left with GP's that for melack complete empathy & put figures before results. Absolutely Zero Patient— Doctor relationship. The Admin, Reception & Nursing staff Ifind brilliant. Just lackadaisical GP's (at the moment) Just myopinion..

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• Ryan P. 13 November 2021, 3:53 pm

  given anappointment within afew hours and issue seen to

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• miriam C. 11 November 2021, 1:11 pm

  LovelyGP.
  Terrible receptionist. Ignores people when they walk in— atthe very least say «I'll bewith you ina minute».
  Patient Access does not let you book appointments and Ihave never waited less than 15minutes toget through tosomeone.
  Terrible telephone manners.

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• john b. 18 October 2021, 6:26 pm

  Friarsgate and Badger Farm surgeries provide outstanding General Practitioner and various related health, mental health and fitness wellbeing support.
  My experience isthat mydoctor aswell asGP colleagues, nurses,PAs, Care Navigators perform toa high standard, excellent!

  standard
  leve

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• Anle S. 16 October 2021, 11:05 am

  Absolutely amazing experience. Myyoung daughter has amedical condition soshe was offered anextra jab children her age don’t usuallyget. She was soscared togo but managed toget her there. The nurse wesaw was absolutely amazing, keeping mydaugter comfortable & calm the entire time. Mydaughter didn’t even cry and said itdidn’t really hurt. She came home very happy with the experience. She was even given alovely teddy for her ‘bravery’. Asthis process issomething she has toget used to, weare very grateful tothe nurse and other staff involved for making her and our experience sopositive. Thank you somuch ️… – show

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• George L. 15 October 2021, 3:55 pm

  Appalling telephone service; called six lines but nobody atfive. Service seems tobe isrun for their convenience!

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• Ed K. 15 October 2021, 1:49 pm

  I have had two interactions with the Surgery since registering inMay. The service has been outstanding. First with someone over the phone, and second time using the e-consult platform. The team members were friendly and efficient which isremarkable considering the pressures onthe NHS and inPrimary Care. Thank you for all your hard work. Ed

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• Susan P. 11 October 2021, 11:52 am

  I have never had adoctors sobad they don't listen don't help and want you gone out ofthere offices before you have even sat down. Iwish they could spend aday walking around with the pain Ihave and Ibet then they would prescribe something forit. The receptionist and the doctors pa's are fantastic just ashame about the doctors

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• Alan L. 30 September 2021, 4:23 pm

  Nothing short ofdreadful

  You will betriaged byadministrators orif you are lucky anurse, whose main objective isto minimise the number ofpeople who can access face toface Healthcare with adoctor

  This isa practice who focuses more onsaving money than patient care

  Go elsewhere Iwould advise

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• Steve 6 September 2021, 10:33 pm

  I had anappointment later onin the day tosee DrChandy and checked inwith the receptionist for myappointment. Icannot tell you how nice itwas tobe dealt with such ahappy friendly lady. Inormally don’t bother looking atname badges but this time Ifelt the need toremember the name soI can leave areview toshow myappreciation, sohopefully Gemma Miller sees this review please know that even with amask onyour smile was very evident and infectious. Itmakes such achange from the the usual stereotypical grumpy unhelpful receptionist that makes you wish you had never bothered speaking tothem and that you being there iscausing them anger and upset and somehow your the one that still says please and thankyou. Any way alittle off track but Ican say that Gemma Miller isa credit toyour team and Ihope that any future appointments I’m met with the same smile only hopefully next time without amask.… – show

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• Beth Q. 23 August 2021, 1:07 am

  Lovely practice

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• Frank R. 6 August 2021, 5:32 pm

  Doctors here are ok— some great, some lessso. The management and organisation isappalling. IfI had the energy and time tofight the NHS systems, orif Iwas aregular, I'd definitely goelsewhere.

  Update— Aug21. I've found the energy, ifnot the time. Ican't take the 'couldn't care less' attitude atthe Friarsgate surgery any more. Can't provide abasic prescription (repeat) without GPsignoff, even though it's anOTC medication, and can't get mean appointment Ican actually attend— o

  r book mea future appointment. And that attitude.Wow.Oh, and that response? I've tried contacting the practice. That's really the problem!… – show

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  • Company's official reply30 October 2019, 2:51 pm

    The practice isreally sorry tohear ofyour experience and would ofcourse bevery happy todiscuss your concerns further ifyou would like tocomtact the practice directly.

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• Ellen 9 May 2021, 1:19 am

  I have had areally positive experience recently atthe Friarsgate practice. Icalled first thing about concerning symptoms. Igot acall back from DrNaik within only afew hours. She made sure Ihad treatment thatday, before the weekend, even though mytests were not obviously showing one thing inparticular. The treatment Igot meant Iwas comfortable again indays. Thank you Friarsgate for the great service and patient care.

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• Rachel G. 25 April 2021, 2:18 pm

  Kind, helpful reception staff and medical team.

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• Catpaccino21 19 February 2021, 12:26 pm

  Worst surgery. Been with this surgery for over 10years, Had many bad experiences and the poor service begins atthe phone lines. Ifyou want towait 40mins tospeak toanyone every time you call then you might behappy here. Ihave had 3different gps over these years and Ican’t say Iwould recommend anyone. Iam moving toa different surgery this week.

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• Alex M. 14 January 2021, 10:41 pm

  work innhs myself and accustomed tomanaging public who expect the world torevolve around them must explain the occasional less than 5star review because this place isfirst rate and always goes above and beyond for aclose family member nothing too much trouble very hardworking staff

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• Cath G. 17 December 2020, 10:26 pm

  Refusing coronavirus vaccine tothose with mild (non anaphylactic) allergies— not following MHRA advice and won’t explain why not

  Update— policy now amended many thanks for the quick response

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• Nigel B. 8 December 2020, 10:14 am

  I want tosend mythanks toall the staff atthe Friarsgate Practice. Ihad the flu jab Saturday morning (Dec 2020) and was incredibly impressed bythe efficiency, speedy and friendliness. Ifelt safe and secure inrespect ofCOVID. The on-arrival explanation ofthe process was most reassuring.

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• Peter S. 21 November 2020, 2:43 pm

  I have been going tothe Friarsgate practice for over twenty years (starting originally when they were inthe centre ofWinchester). Ihave nothing but positive things tosay. Originally seen byDr Mann, and then byhis successor DrSalvaratnam. Always prepared totake time tolisten toany issues and extremely helpful all the time. During these exceptional times ofCovid, the practice has run aservice oftriaging the patients which Ihave found very useful. The reception staff have always been very helpful and accommodating.… – show

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• Dylan H. 13 October 2020, 6:08 pm

  Seen bythe well being advisor after referral bythe GPand was then seen byITALK inthe practice within acouple ofweeks. Great service.

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• Hazel H. 3 September 2020, 4:18 pm

  Care navigator orwhatever you call them speak toyou insuch aterrible manner when your asking them asimple question politely always spoken toharshly bythem itputs meoff wanting tophone the surgery.Working ina similar front facing job treating patients with abit more compassion would goalong way nothing will change here left meto deal with amiscarriage onmy own awhile back with noapology nothing ifthere was analternative surgery I'd use itbut after todays attitude areview is needed wouldnt goto this surgery unless you like being spoken tolike dirt ona shoe.… – show

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• Jones A. 27 July 2020, 4:37 pm

  Thank you somuch the Friarsgate Practice.
  I spoke with aCare Navigator at9:35and by10am had had acall back from anurse. Igot great advice and was told exactly what Ineeded toif Ididn't feel better. Really reassuring that you can get advice soquickly when your worried.

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• Ben C. 24 July 2020, 1:28 pm

  Absolute joke ofa surgery since turning into aCCG. The doctors only care about one thing and that isthe commercial side ofthe business.

  Been waiting over 3weeks for areferral toget adouble break inmy wrist looked atand aPT plan put inplace.

  Every time Ihave ever used this place the result has always been the same, gosort itout myself whether that isdoing the research online orgoing getting sorted privately.

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• Sophie W. 24 July 2020, 11:07 am

  This isthe worst doctors surgery Ihave attended throughout the world. There are too many instances toindivually complain about but the terrible attitude ofthe receptionists isa bigone. Also the apparent lack ofcare from some ofthe nurses and doctors.Dr. Wright was nice but apart from that Iwouldn't step foot inthere again. For two years mylife has gone from being anathlete tobeing almost housebound because ofan illness still unknown tothem. IfI could give zero stars Iwoulddo.

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• Chris H. 20 July 2020, 4:46 pm

  What alovely doctors surgery. Not even allowed touse the toilet unless you have anappointment

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• christina l. 25 June 2020, 9:15 pm

  Absolutely discusted with the lack ofcare. Called up3times with aconcern and the receptionist was very dismissive and had quite aharsh tone. That was not where the problem ended, the bad tone and carelessness from DrMeredeth was unsettling and inow feel like ican not turn tothis place for help.
  Well done team, lets hope idont end upin aworse condition! Thank you for making mefeel alone with myproblem and not listenedto. This isalso not the first time ihave experienced this and from the same people.
  Most ofthe team inthis place lack compassion and itis ashame because there are 2doctors that are actually good attheir jobs. The rest ofyou could learn athing ortwo about how tocare for people and make them feel cared for asthat isin fact yourjob!… – show

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• anna d. 24 June 2020, 3:20 pm

  Just had atelephone assessment with the physio. Iwas sceptical how helpful this would bebut, actually really good.

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• andrew s. 1 June 2020, 4:15 pm

  A huge thank you toall the staff atthe practice who have continued towork throughout the pandemic and have been sohepful tomy family andI.

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• Adrienne P. 10 March 2020, 12:58 pm

  Appalling services and horrible system. Every time Iattend they give mereasons tocomplain about. The most recent one was the last straw. They allocate 3minutes per patient and because ofmorning traffic Iwas abit late and they refused toseeme. And Ihad acute shoulder pains from afall while skiing. This isnot something that human beingsdo. Wewill belooking for another practice.

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• Miss G. 31 January 2020, 3:18 pm

  Great staff, sohelpful. Can always get what ever Ineed.

  Thank you all

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• Francesca M. 31 January 2020, 3:12 pm

  My GPhas been sosupportive over areally tough few months and Iam grateful for all the support fromher.

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• Daisy S. 31 January 2020, 3:08 pm

  Not myusual practicebut, attended for acommunity Dermatology appointment. Fantastic building, great facilities and really helpful staff. Icould even get acoffee onthe wayout!

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• Linda g. 31 January 2020, 3:04 pm

  Seeing anaudiologist atFriarsgate rather than having togo all the way tothe hospital isso helpful!

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• Rahim A. 23 January 2020, 1:15 pm

  Amazing service from DrEmily Donnovan, was seriously concerned about asymptom that Ihad come across.Dr. had taken her time inestablishing the circs and did not atall feel rushed (which ishow Ifelt inthe past). Following relevant hospital tests, Idid not have tochase upfor any results the Drhad contacted mefrom time totime toupdate mewith the results. Excellent service!!! wish all patients are treated like that!! thankyou!

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• Tom E. 21 January 2020, 1:59 pm

  Back from Uni and feeling really unwell. Signed upat the practice, called within 30minutes and seen within anhour, don't get that service atmy usual practice!

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• Beverley B. 21 January 2020, 1:55 pm

  Spoke tothe Care Navigation Team this, was somewhat sceptical asto the new name for areceptionistbut, very pleasantly surprised aswas asked abrief idea ofwhat was wrong and then offered anappointment for later inthe morning!

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• Colin D. 24 December 2019, 6:55 pm

  So much help with myparents lately from everyone atthe practice- sograteful for all the support.

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• Jennifer J. 24 December 2019, 5:46 pm

  Such lovely helpful staff when they all had towork onChristmasEve, they were still doing itwith asmile!

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• David B. 24 December 2019, 5:40 pm

  Thank you for helping with anurgent medication supply onChristmas Eve when Ihad runout.

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• Emma C. 11 December 2019, 1:07 pm

  The chiropractor atthis practice isamazing and helped somuch with myknee pain.

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• David L. 11 December 2019, 1:04 pm

  Thank you tothe reception team for being sohelpful when mymother was sounwell recently- getting her seen soquickly and being socaring.

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• Amy J. 11 December 2019, 12:57 pm

  Great practice, great staff, thank you

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• Robert C. 8 December 2019, 7:19 pm

  The care navigator was helpful and professional

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• Lucinda B. 4 December 2019, 2:04 pm

  Thank you tothe reception team for getting mein tosee the GPurgently when Ifelt sounwell.

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• Gemma M. 4 December 2019, 1:57 pm

  Spoke tothe new 'Care Navigators' yesterday and then saw anurse within 2hours. Diagnosis and treatment within 2hours ofcall tothe practice and the nurse was lovely. Brilliant service.

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• Graham c. 20 November 2019, 4:38 pm

  Thank you tothe diabetic nurse for being sokind and explaining everything tome aswell asgiving methe vaccinations Ineeded.

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• Abigail M. 20 November 2019, 4:17 pm

  The reception staff were sohelpful last week when Ineeded assistance. Thank you somuch for being sokind and patient

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• Kevin M. 20 November 2019, 4:07 pm

  I can't find fault, all brilliant!

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• Graham S. 13 November 2019, 5:49 pm

  Considering the constraints oftheNHS, Friarsgate has always performed well for our family during the 8years we’ve been registered here. You might not beable tosee your own GPimmediately (or even inseveral days perhaps), but wehave always been able tosee aGP within aday ortwo, and the care has always been professionally delivered. Ifwe really need tospeak toour GPurgently, then itis normally possible byphone onthe sameday. The surgery inWeeke ismodern, comfortable and clean, and the reception staff are welcoming (if sometimes abit overburdened). Compared with friends’ and other family members’ experiences from surgeries elsewhere inthe country, weconsider ourselves fortunate toreceive the care that wedo.… – show

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• Caroline H. 31 October 2019, 1:49 pm

  I have been apatient ofthis practice, with abrief break, since 1955, when Iwas13. Now aged77, with avery chequered medical history, Ican say Ihave never had abad experience. Iam the secretary tothe Patient Participation Group soI can also see the enormous challenges faced byclinical staff and admin alike everyday. Ican also see how very much they all care about each individual patient. I'm confident that they will continue looking after mein myextreme old age [if Iam lucky enough toget there]. Ithink weare lucky tohave them.… – show

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• mark w. 30 October 2019, 5:33 pm

  Always such alovely reception team atthe Badger Farm surgery which Iuse. Nothing istoo much trouble and itis always apleasure tovisit even when you feelill!

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• Louise G. 29 October 2019, 7:35 pm

  Have ongoing health issues and have always found the practice tobe kind and helpful, Staff always gothe extra mile tohelp.

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• James O. 29 October 2019, 7:29 pm

  Patient care atthe practice isexceptional, from the reception team tothe clinicians, All sohelpful and caring. Can't fault the care Ireceive atthis practice.

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  • Company's official reply30 October 2019, 3:01 pm

    It islovely tohear that you have ahd such apsoitive experience ofthe practice and weare grateful that you have shared your experience.

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• Jo P. 28 October 2019, 10:03 pm

  This isactuall half astar for shocking lack ofpractise!
  I have recently had bypass surgery inOxford icalled today asi felt simething wasnt right they advised isaw aDr TODAY. Irang and had togo through every detail with the receptionist tobe told noDrs were avalible and had tohave acall back! This isgeneral practise with this surgery having tohave acall back orno appointments avalible for 3weeks! DrLambert did call beack (thanks very much) healso agreed ineeded tobe seen so set the appointment upfor15.50. By16.10iasked staff ifid been missed irforgotten?? Nothe Dris busy with the patient beforeyou!! But ifim late ihave tore-book right and anappointment isonly 10mins per patient and todisscus 1problem right??…well just take aseat and wait!! Soi did soby16.40imade the disition toapproch the receptionist and tell her tocancel ineed tobe athome and comfy under the circumstances. Sonow imsat athome unseen.. nosorry can were-book something soim now sat athome wondering....is there aproblem withme…who knows…whats apatient todo?? Things have not changed only for the worst and its very sad that ihave been with this practise all mylife tonow have tothink ineed tomove toa different practise!! Friarsgate you are letting the patients down but time wasters are right upthere!… – show

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  • Company's official reply30 October 2019, 3:00 pm

    GPs always dotheir best tostick toappointment timesbut, teh nature ofgeneral practice means you never exactly what apatient iscoming inwith and sothis can sadly mean that sometimes clinicians can run late. Ifa patient islate toan appointment the clincian will always beasked ifit ispossible for them tostill see the patient aswe docertainly appreciate that patients can sometimes get delayed bycircumstances outside oftheir control.
    If you ever feel you need more than the usual 10minute appointment asyou wish todiscuss more than one things then dolet the Care navigation/ reception team know and they will ofcourse ask the clinician ifthey can book adouble appointment.… – show

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• Jaimie A. 21 October 2019, 2:17 pm

  My mother was recently referred tothe new social prescribing clinic atthe practice for help with social isolation and keeping healthy/fit. Ilive along way away and don't get tosee mymother ona regular basis and itis always concerning tome that she isn't doing asmuch since mydad passed away.
  The social prescribing team have been brilliant athelping her with alocal befriending service and she isnow getting out doing things she hasn't done inyears. Iam sograteful tothis service.

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  • Company's official reply30 October 2019, 2:56 pm

    We are sopleased tohear that you have found the new social prescribing service sohelpful. This isa new service and weare sure itis going tobe ahuge help tomany ofour patients.

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• Aarti G. 10 October 2019, 11:19 am

  Been with this surgery for 19years. Avoid and gosomewhere else ifyoucan. Changed many gps over the years and never been agood experience. Only reason Istayed solong isbecause life took over with little kids and jobetc. Basics like making anappointment isa nightmare and will bekept onthe phone for amin of20mins, sometimes been 40mind. Even with their new “improved” systems which claims toanswer all calls within 4mins, just today myhusband was waiting ina queue for 20mins.
  Overall Iam not sure Ihave anything good tosay, except they see children asap, but you still have towait 30mins onthe phone for ahuman tospeak withyou.… – show

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  • Company's official reply30 October 2019, 2:55 pm

    The practice isreally sad tohear about your experiences and would bevery happy todiscuss your cocnerns further ifyou would like tocontact the practice directly.

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• sam h. 5 October 2019, 12:26 pm

  They are terable. Mypartner isdeaf, therefore cant call tomake anappointment soused theapp, but toget absl translator she has tophone them....
  Then with mydiabities the Drgot confused asto the difrence between type 1and2!!!! Stear clear ifyou have the chance

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  • Company's official reply30 October 2019, 2:54 pm

    We totally appreciate that not all patients are able tocontact the practice byphone and soif they would like toemail the practice atWHCCG.FriarsgatePractice-admin@nhs.net orcomplete the econsult form onour website wewill ofcourse communicate vua text and/or email with patients todo our best tohelp your partner inwhatever way wecan.
    If you would like tocontact the practice todiscuss further any concerns you have regarding GPconsultations wewould beglad todiscuss this further.

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• Chris M. 9 August 2019, 10:25 am

  Great practice. Love it

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• Jenny S. 7 August 2019, 6:07 pm

  No specific treatment ordiagnosis received atany ofthe 3appointments ihad inthe past 2years (i was told atall visits to“wait and see”)z Not tomention ittakes 2—3weeks tobook anappointment. Very confused where the thousands ofpounds ipay for the NHSgo.

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• Paul S. 10 July 2019, 3:19 pm

  the only problem was mydad felt slightly claustrophobic

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• Jav G. 26 June 2019, 5:34 pm

  It's all about luck, some very good staff and some ratherbad. Don't feel safe due tothis. Cannot trust this practice.

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• CHRIS H. 29 May 2019, 12:43 pm

  Atrocious, soulless practice.
  First contact: reception. You face ahideous muddle ofphone options, after waiting ina queue ofother calls; this adds tothe stress offeelingill, orthe need for adoctor's advice.
  Too many part-time doctors, meaning one's 'own' doctor (arbitrarily allocated) isquite likely tobe unavailable. This leads back toa chase through possible contacts via the phone system, toaccess analternative, appropriate source ofhelp. Ihave seen the doctor allocated tome, only twice since registering, and since Isuffer aseries ofdisabling, chronic disorders find myself explaining complex situations repeatedly tofaceless voices.
  Cheerless environment, very barrack-like. Just what amedical service should NOT belike. Steer clear.… – show

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• Kim C. 9 May 2019, 7:12 pm

  Really upset and disappointed with the service from this surgery.

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• Roma W. 8 January 2019, 10:57 am

  The worst practice Ihave ever used offemale doctors who lack knowledge, empathy and undermineyou. Look elsewhere.

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• Robert W. 20 November 2018, 3:05 pm

  I would like tothank myG Pat the surgery for talking through the Prostate procedure.
  Keeping mymind atrest.
  In 3months Ihave had somany tests it's unbelievable. Looking good now though
  Thanks You

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• Bethan D. 15 May 2018, 6:17 pm

  I had one good experience with one doctor atthis practice. Iwas then scheduled tomake afollow upappointment with this same doctor, and when calling tomake the appointment Iwas told that this doctor nolonger worked atthe practice. Abit shocked, Iagreed tohave anappointment with adifferent doctor. Ithen went tothe doctors today with afriend, and saw the doctor Ioriginally wanted tosee, working. The receptionist out front told methat the doctor works one day aweek until they leave, which obviously infuriated mebecause Icould have been seen bythe doctor Iwanted tohelp mewith myongoing issue. SoI missed out ona worthwhile doctors appointment because ofthe false information ihad been given. Won't becoming back.… – show

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• Karen S. 5 October 2017, 5:03 pm

  Helpful, phoned back when promised, even when weare not registered with them. Sorted problem out with nofuss

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• Mark B. 30 July 2017, 8:09 pm

  Good modern local Doctors Surgery. With lift orstairway access and disabled parking nearby.

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Average rating- 3.7based on68 reviews and55 ratings